Eliminate the need for dedicated personnel to handle service requests and provide a centralized, self-service portal for common service requests.
Archibus Service Desk is a Web-based application that provides simple, self-service processes for commonly requested services, including moves/ adds/changes, room reservations, project management, among many other requests. Service Desk automates the service request cycle through Service Level Agreement (SLA) designations that authorize, prioritize, route, and complete requests.
BENEFITS
- Streamlines requests for all services through simple forms, intelligent workflows, and automated notification of status changes
- Reduces administrative overhead and operating costs by enabling a self service environment
- Increases efficiency by enforcing Service Level Agreements (SLAs) to control resource access and standards
- Improves performance measurement/analysis and elevates customer satisfaction
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