Service Desk

Benefits

  1. Streamlines requests for all services through simple forms, intelligent workflows, and automated notification of status changes
  2. Reduces administrative overhead and operating costs by enabling a self service environment
  3. Increases efficiency by enforcing Service Level Agreements (SLAs) to control resource access and standards
  4. Improves performance measurement/analysis and elevates customer satisfaction

Manage a variety of service requests through the Workplace Services Portal on mobile devices and desktops, and utilize customized service reports to identify opportunities for improved service delivery

Is your organization experiencing frequent errors and missed priorities because service requests are not being handled properly? Eliminate the need for dedicated personnel to handle service requests and provide a centralized, self-service portal for common service requests. ARCHIBUS Service Desk is a Web-based application that provides simple, self-service processes for commonly requested services, including moves/adds/changes, room reservations, project management, among many other requests. Service Desk automates the service request cycle through Service Level Agreement (SLA) designations that authorize, prioritize, route, and complete requests. Increase efficiency, reduce costs, and improve customer satisfaction with ARCHIBUS Service Desk. More

Mobile Apps

 

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Prin bifarea acestei casete, declar că am citit și sunt de acord cu Politica de Confidențialitate a site-ului și doresc să primesc comunicări de la ARCHIBUS Solution Center - România. Sunt conștient că pot să mă dezabonez în orice moment.