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Graphical Workflow Engine (GWE)

Benefits

  1. No programming needed for workflow definitions
  2. Reduced errors in process definition
  3. Reduced implementation workload and costs
  4. Client satisfaction leverage
  5. Effortless update and optimization of business processes
  6. No impact on upgrades

Graphical Workflow Engine (GWE) is an add-on solution that provides tools to graphically represent workflows and an easy way to implement processes in ARCHIBUS without any coding.

Implementation professionals and teams require the ability to integrate and adjust existing workflows and processes in out- of-the box ARCHIBUS software. They also need to define specific messages and notifications, or simply add or edit events, actions, or requests. This add-in solution offers a graphical process designer tool to easily change views and workflows, as well as service desk roles and security groups, without any extra coding. Graphical Workflow Engine add-on, developed by ARCHIBUS Solution Center - Romania, reduces the effort needed to implement changes in the workflows using an intuitive graphical definition wizard for all activities and management views.

 

On-the-fly fields creator

If in GWE 1.0 it was possible to define new statuses from the interface, GWE 2.0 offers the possibility for the user to dynamically define new fields directly from GWE. In this way, you don’t need to work on the database, you don’t need special programming skills.

SLA Workflow Definition

In GWE 2.0 you can easily define the SLAs when designing a process. Not only Response & Completion SLAs can be defined, but also any custom SLA. It is all about accountability: the application will track the time spent on the ticket by a certain role, not by all the roles in the flow. SLAs can be defined for certain tickets types, including different On Hold types. When SLA is escalated you can attach some workflow rules (apply penalties, for instance), notifications or update a field into a table (example: at SLA escalation it can update a field in costs).

Timer event- Run SLA escalation

When the process is defined in GWE, you can also define when you want to trigger the SLA escalation as well. You can simply define time rules for different actions related to the SLA (penalties, notifications). You can use this functionality in integration as well, and in future releases we intend to predefine connector types based on escalation.

Defining alerts on individual activities

GWE 2.0 helps you now monitor the individual activities and define alerts using color codes for different types of activities. Color codes can be set for different types of activities.

Color coding for alerts

With GWE 2.0 you can easily monitor activities, helped by color codes for different types of activities or set individual alerts.

User Task Activity Expected Duration

Every user task activity can have a defined expected duration. As soon as you have this defined, all exceeding times for this parameter will be graphically represented in the Workflow Heatmap.

Workflow Heatmap Analysis

Allows you to monitor the bottlenecks occurred in the workflow, the frequency of the tickets, the total duration or the overdue duration. It is easier to make processes run smoother and it becomes obvious when you need to allocate more people to certain activities.

Graphical & Animated Action Log

Graphical Path Workflow Viewer is an animated, dynamic way to monitor ticket history. When you select a ticket from the filter, you can see in an animated graphic the way of the ticket, including time, people who approved it, etc. It is an animated graphical version of the activity log.

Sign up for a meeting today

Are you interested in the subjects we presented? Do you want to find out more about GWE Solution? We can meet and find the best way to help you reach your goals.
Please contact us at: [email protected]



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