Real-time information and control of field force activities, rapid task assignment and resource leveling are the main issues related to field force management. Geo-location and mobility, integration with fleet management and inventory management of spare-parts become an imperative need. The SLAs and KPIs should be monitored and corrective actions should be envisaged.
Fieldforce operation business needs covered by ARCHIBUS solution are:
- Real time input of field data related to alerts, resolution duration, spare-parts and man-hours consumption, cause, type of repair
- Resource leveling, and automation of task allocation
- Workforce cost reduction
- Performance indicators monitoring and alerts
- Alignment with the SLAs