Real-time information and control of field force activities, rapid task assignment and resource leveling are the main issues related to field force management. Geo-location and mobility, integration with fleet management and inventory management of spare-parts become an imperative need. The SLAs and KPIs should be monitored and corrective actions should be envisaged.
Fieldforce operation business needs covered by ARCHIBUS solution are:
- Time of operation/intervention minimization & workflows optimizing
- Field force operations costs minimization
- Resource leveling
- Provide statistics and reports (workload, equipment history, MTBF, most used spare parts,etc.)
- Performance analysis regarding field force operation
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