Two technical support options available directly from ARCHIBUS Romania allow you to choose the most appropriate program for your organization's needs:
- Unlimited Plan: Provides organizations with an unlimited number of technical support incidents throughout the year.
- Limited Plan: Allows participants to elect a fixed number of pre-paid technical support incidents over the course of a year.
Make sure you're getting the most out of your ARCHIBUS solution by taking advantage of the comprehensive technical support available from ARCHIBUS Romania, your local ARCHIBUS trained specialist.
Whichever plan you choose, authorized individuals in your organization communicate with technical support staff via the ARCHIBUS Web site, telephone, e-mail, or other mechanisms. ARCHIBUS Solution Center - Romania offers support hours during normal business hours. ARCHIBUS Romania, as your local trained specialist, may also offer additional technical support in your native language and/or time zone.
In addition to on-demand technical support, your organization gains access to the on-line ARCHIBUS Technical Support database of FAQs (Frequently Asked Questions), which includes pro-active notifications of additions to the proprietary ARCHIBUS KnowledgeBase.